FAQ

Address & Open Hours

What is your address? 
We are located at 327 Maroubra Rd, Maroubra 2035. We are the big purple and orange building

What are your opening hours? 
Monday to Saturday 9.30am - 5.30pm & Sunday 9.30am - 1pm

Balloons 

How long do balloons last? 
Helium filled latex balloons last between 10 - 12 hours, air filled latex balloons can last up to 1 week.

Do I have to book or can I just come in to purchase balloons? 
You can do either, If you would like to pre-book and pay we can have your balloons ready for you to save you time on the day of your party. Otherwise we would love to see you in our store so you can select your own balloons and pay in store, however do remember that balloons only last up to 10 - 12 hours so they must be made on the day of you party and only a few hours before

How much are your helium balloons? 
Individual helium balloons are priced at $2.00each for the plain colours and $2.60each for any printed design

When do I need to book my balloons?
We are happy to hear from you all the time, if possible within the week before your party is a great time to book. But please don't worry if it is only the day before we will try and fit you in.

How many colours can I pick?
We say up to 3 colours, but we will always work with you and give our suggestions on each individual occasion.

Am I late to book balloons? 
Never to late to ask, please let us know what you need and we will do our best to sort it all out for you

Do you inflate my balloons I have purchased from elsewhere? 
Yes we can, however please be aware that they may be a lower quality balloon and may not float for as long, they can also pop very easily. We can only quote over the phone for other balloons that have written sizing on the packet, otherwise you can bring them into the store for a quote on inflation. If any balloons of yours do pop there is nothing we can do to replace it, and there will be no refunds on helium lost for that particular balloon.

How long is the ribbon on the balloons?
Our standard length is 1.5 meters, however we can make it shorter or longer if needed.

How much is a foil balloon? 
Foil balloons come in a variety of sizes the costing on these start from $13.50 helium filled up to $65.

How long do foil balloons last? 
Helium filled a foil balloon will last a couple of days fully inflated, but may still be floating up to a week. Foil balloons can also be re-inflated

Is the weight included in the price? 
Weights are only included in the costing of our arrangements of balloons. You can purchase them separately for $4 to decorate yourself.


Delivery

Do you deliver balloons? 
Yes, we are always ready to help you party so we can deliver your balloons on the day, we do have a minimum order of $100 worth of balloons for delivery plus a delivery fee.

How much is your delivery fee for balloons? 
Delivery in the Eastern Suburbs is priced at $25 and the CBD $30, out of these areas please call our store for a quote.

Where do you deliver to? 
Our main delivery area is Sydney Eastern Suburbs and CBD, we can also deliver to surrounding areas depending on date and time.


Helium DIY Kits

Do you have helium DIY tanks/kits? 
Absolutely! They are available in various sizes - 50 balloon kit, 100 balloon kit, 150 balloon kit and 300 balloon kit

Can I buy a helium tank? 
Our helium cylinders are only on hire, you can not buy/own a helium cylinder.

How much do you charge for your helium DIY kits? As these are available in various sizes please check out the costing in our DIY KITS.


Payment

Can I pay when I pick up my balloons? 
To have your balloons filled and ready to party for you we do require pre-payment, however we are fairly fast at inflating so if you have a few minutes to wait we can get them ready for you when you come into the store.

How do I pay for my order?
Payment can be made either in store, over the phone with a credit card or via EFT for certain Businesses.

Can I pay on delivery? 
Again we do require pre-payment for inflated balloons, the drivers cannot accept payment on delivery.

What is your minimum for delivery? 
We have a minimum order of $100 before the delivery fee to be eligible for a delivery status on your order. Otherwise it will stay as a Pick Up status from our store.


General Questions

Are you open Saturdays and Sundays?
Absolutely! These are the perfect party days.

What time are you open until?
Monday to Saturday we are open from 9.30am - 5.30pm and Sundays 9.30am - 1pm.

Is there something that will make my balloons last longer? 
Yes, this is called Hi Float, a treatment that will make your latex balloons last 2-3 days longer. Hi Float cannot be used on Foil or Bubble Balloons.

How much does Hi Float cost? 
Hi Float is priced at $1 extra per balloon.

Can I change my order? 
We are happy to make changes to your order up until the day before your function, but once we have inflated balloons for you we can not change or refunded. 

How do I confirm my order? 
We like to confirm all delivery orders 1-2 days before the party so that we have all the final numbers correct, this can be done in store or we can run though your order over the phone.